You don’t stop getting the oil changed after you’ve had the car for a few years, and you should not stop training your dealership team either. Even the most experienced salesperson or service advisor needs a 15 minute tune up now and then.

In order to keep up with the latest industry developments, it is crucial to review sales numbers and service lane processes on a regular basis. Keep your team moving forward, in a common direction with refresher courses on key practices, new trends, and feedback from customer surveys.

Providing ongoing training is the difference between leadership and management. A good leader inspires and teaches employees so they are empowered to do the work without being micromanaged.