Finding and Retaining Top BDC Talent
The BDC is the voice of the dealership. It's hard to find the right voices to convey your dealership's message and even harder to retain that talent.
Phone professionals make calls all day, every day - it is a tough, repetitive job. The high cost of labor turnover negatively impacts your store's budget and hurts your customer service reputation.
The key to BDC success lies in the performance, monitoring, and management of production which includes tying monthly activities and goals to the pay plan. When developing a pay plan for BDC agents, consider the pros and cons of a salaried versus an hourly structure.
Bill Wittenmyer
M: (229) 630-4846
D: (229) 469-9898

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