)= ... wow. I remember it like it was yesterday. It was pretty damn sad...

You see, years ago, my service department was stagnant, inconsistent, and practically killing me.
And the harder I worked, the worse it got.

You see, I was following the old ways of doing things. I was doing all the same things that we in the car industry have been doing for 75 years now.

But these "old ways" simply don't work. ESPECIALLY not in today's world.

Read the Entire Story of How I Turned it Around Here

The sad fact is that while the world, the car industry, and the consumer are all changing, we've stayed the exact same.

Service departments are still being run the same way Henry Ford taught us to run them back in 1938...when you could have any color you wanted as long as it was black.

And when a business doesn't listen to it's consumer and adapt to changes in the market, it loses it's customers...the lifeblood of the business.

If you have any doubts about this, just look at what happened to Microsoft and Blockbuster. They simply didn't meet the needs of the New Consumer.
The old rules no longer apply.

See How to Play By the New Rules Here-And Win

Does this sound familiar?

- My market was super competitive and it drove my Effective

Labor Rate into the ground.

- When it came to making profits, I didn't know if I was winning or losing... heck, I didn't even know how to win.

- I struggled to increase my RO Count and Retention.

- CSI scores were inconsistent...in fact, they were usually low and I just couldn't seem to get a grip on it. - Most of my advisors were un-trained, over-whelmed and totally inconsistent.

- I was stressed-out and overworked...hardly ever having enough time to spend with my family or doing the things I enjoy.

- In what little free time I did have I was constantly worrying about my department.

- Every day I was buried with employee issues-keeping me from handling the things I needed to to drive my department forward.

- I lived in constant fear of letting my boss down...he was always pushing me for more, but I had no idea how to give it to him.

Then it all changed...

By sheer luck I met my grizzled mentor-a man who'd been helping dealers for decades and knew every aspect of the business inside and out.

This man would change my life forever...

One day I cornered him and twisted his arm to get him to show me every single thing he knew about making a service department successful.

For months on end we locked ourselves in an office in Portland, Oregon, where he revealed everything to me.

He taught me every last one of his secrets for increasing net profits and getting results that were head and shoulders above what anybody else in the industry could even come close to.

I walked out of these closed door meetings with secrets that only a small handful of people know. And the results I got I were phenominal.

In fact, my boss was blown away by my number... he couldn't stop bragging about it...he told all the other departments, other dealers, and even his golf buddies.

Read The Entire Story HERE

Talk soon,
Chris Collins
A.K.A. The Fixed-Ops Bulldog
1010 Wilshire #110
Los Angeles, CA 90017