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In case you missed it, I recently released a new book: The Millionaire Service Advisor. It is a follow-up to my last book The Irreplaceable Service Manager and details my career in the field. It is a MUST HAVE for Service Advisors everywhere.

The only book of its kind, The Millionaire Service Advisor (The Collecting And Caring Of Customers) is packed full with inspiring advice and indispensable lessons I've picked up throughout my career in the car industry. This is a must read for every Service Advisor in our industry.
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Service advisors create more gross profit than any other employee in the dealership, and yet they receive the least amount of training. This book is intended as a roadmap on how to increase customer retention as a Service Advisor. It is about the collecting and caring of customers. Purchase your copy today!