Funny I keep hearing stories of how people outside our industry are sharing the "Pet The Dog" Video with their employees.

Then I had an "aha" moment the other day when I was working out with my trainer about our Service Advisors connecting with customers, or as we call it "Petting the Dog."

He's a Jock for sure, but great at connecting with customers… he had what "Pet the Dog" really means all wrong and I want to make sure I clear this up in case anyone else is confused.

So I made this video for you-check it out:

video

I recommend playing this for your Service Advisors as a follow up to my Pet the Dog video, and ask them "Are you hearing Jimmy?"

If you lost the Pet The Dog Link you can see it here.

Learn More

Chris "The Bulldog" Collins

Chris Collins
1010 Wilshire #110
Los Angeles, CA 90017
800-230-5165

P.S. I spent last week doing Coaching Meetings at Lithia Headquarters in beautiful Medford Oregon. Was really impressed with the talent and mindset of the Company. I'm a fan and buying their stock (I am not a financial advisor haha). Was a really fun experience and can't wait to see the results moving forward.