The answer to customer retention
A customer is 17 times more likely to buy a car from you if they get their car regularly serviced with you. Increase your Fixed Ops by holding on to your customers. A Service Advisor’s customer base makes a ton of money over time.
The power of the Service Advisor:
- Works 50 weeks a year
- Establishes personal connections to 3 customers a day, equaling 750 customers a year
- In 5 years, they have 3750 customers
- The average paid ticket is $208
- The average customer comes in several times a year
- Service advisor makes approximately $780,000 in CP a year!
Eventually, the Service Advisor will get to the point where they just have to maintain their DB by making deep connections with clients and building their trust so they simply don’t want to deal with anyone else
Sign up for a Free Strategy Session to see how you can create a Millionare Service Advisor
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